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WebGlobal Hitss. Monitoramento de servidores (aplicações e processos), links, ativos de rede e infraestrutura Data Center via ferramentas (Nagios, Cacti, HP OpenView e CA UIM), troubleshooting primeiro nível em ambientes Windows e Linux, coleta de evidências e direcionamento assertivo, controle e registro de incidentes via sistemas (OTRS, CA ... WebOTRS offers ready-to-use solutions as well as customizable software for all of your service management needs. Easily manage inquiries, requirements, tasks and assets. Business … OTRS increases customer service quality and makes it sustainable. Customers get … OTRS is one of the most widely used solution desk systems, and can be … The predefined process in OTRS is linked to the company fleet, shows all available … In OTRS, agents can fully customize their dashboard by creating widgets such as … Improve security response times by structuring communication. OTRS is the … ISMS according to ISO/IEC 27001: Protect corporate data with rules and … In this case, you can use pre-defined processes. The OTRS business process … CMDB is the abbreviation for Configuration Management Database and is a term … kura anime character
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